If you’re experiencing issues with Action Items not appearing in your Meeting, it may be due to specific settings within your agenda setup. Below, we outline the most common reasons and how to resolve them.
Common Reasons Why Action Items May Not Appear
1. Filter by Attendees is Enabled
The “Filter by attendees” setting restricts the displayed Action Items to only those assigned to users attending the meeting. If Action Items are missing, it might be because the responsible team member isn’t listed as an attendee.
How to Fix It:
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Go to the agenda item settings for the meeting.
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Locate the “Filter by attendees” toggle.
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Turn off this setting to display Action Items for all team members, regardless of meeting attendance.
2. Agenda Item is Filtering by Specific Tags
Another common issue arises when the agenda item is set to pull only Action Items with specific tags. If the Action Items you expect to see don’t have the required tag, they won’t appear.
How to Fix It:
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Check the agenda item’s tag filter settings.
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Ensure that the relevant Action Items have the required tags assigned.
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Add the missing tags to the Action Items, if necessary.
3. Privacy Restrictions on Action Items
Action Items marked as private will only be visible to the users included in their privacy settings. If an Action Item’s privacy settings exclude one or more attendees, it won’t be visible in the meeting.
How to Fix It:
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Confirm the privacy settings for the missing Action Items.
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Ensure all meeting attendees are listed in the Action Item’s privacy list.
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Adjust the privacy settings if necessary to include all relevant users.
If you’ve tried these solutions and the problem persists, feel free to contact our support team for further assistance!